Conflict is inevitable and can lead to either positive or negative results depending on how it is handled. To overcome reluctance to address conflict, we all need to recognize the tremendous value of managing conflict effectively.

Your ability to handle conflict competently involves developing cognitive, emotional, and behavioral skills that enable you to cool down, slow down, and engage conflict constructively.

In this webinar, derived from our training program

Developing Conflict Competence, we  explore better approaches to engaging conflict in our work environments.